92bet Privacy Policy — How We Handle Your Data

1. Introduction

Welcome to the 92bet Privacy Policy. 92bet operates the online gaming and sports betting platform accessible at 92bet.ws. We are committed to protecting the personal information of every player and site visitor. This Privacy Policy explains how we collect, store, use, share, and protect your personal data in connection with your use of the 92bet platform. It also describes the rights you have in relation to that data and how you can exercise them.

By registering an account, accessing the platform, or otherwise using 92bet's services, you acknowledge that you have read this Privacy Policy and agree to the collection and use of your personal information as described herein. If you do not agree with any part of this Privacy Policy, you must not use the 92bet platform. This Privacy Policy should be read together with the 92bet Terms & Conditions, which also form part of your agreement with us.

2. Our Privacy Practices at a Glance

The cards below summarise the five most important aspects of how 92bet handles your data. Full details for each topic are set out in the sections that follow.

3. Information We Collect

92bet collects personal information in three primary ways: information you give us directly, information generated automatically by your use of the platform, and information we receive from third-party partners for identity or payment verification purposes. The categories of personal information we collect are set out below.

• Registration information: your mobile number, date of birth, full name (where provided for KYC), and the password you choose at sign-up.
• Payment information: records of deposits and withdrawals, the payment method used (e.g. bKash, Nagad, Rocket, Visa), transaction reference numbers, and transaction timestamps. We do not store full payment card numbers on our servers.
• Identity verification documents: copies of government-issued photo ID, proof of address, or proof of payment method ownership submitted as part of the KYC process.
• Usage and gaming data: your betting history, game session logs, win and loss records, bonus usage, login timestamps, and IP address.
• Device and technical data: browser type, operating system, device model, screen resolution, and connection type. This data helps us optimise the platform for your device.
• Communications: messages you send to our support team, feedback forms, and any other written communication you submit to 92bet through the platform.

We collect only the personal information that is necessary for the purposes described in this Privacy Policy. We do not collect sensitive personal data such as racial or ethnic origin, political opinions, or health information unless specifically required for responsible gaming obligations.

4. How We Use Your Information

92bet uses the personal information it collects for the following purposes. Where a legal basis applies, we process data on the grounds of contractual necessity, legitimate interests, legal obligation, or consent as appropriate.

• Account management: to create and maintain your 92bet account, verify your identity, process your deposits and withdrawals, and provide customer support.
• Regulatory and legal compliance: to meet KYC, anti-money laundering, and responsible gaming obligations, including age verification, transaction monitoring, and self-exclusion enforcement.
• Platform improvement: to analyse usage patterns, identify technical issues, and improve the overall quality, speed, and reliability of the 92bet platform.
• Personalisation: to tailor your experience on the platform, including showing you relevant promotions, game recommendations, and content suited to your preferences and activity history.
• Marketing communications: to send you promotional offers, bonus announcements, and news about 92bet by push notification or in-platform message, where you have not opted out of receiving such communications.
• Fraud prevention and security: to detect, investigate, and prevent fraudulent transactions, unauthorised account access, abuse of promotions, and any other activity that breaches the 92bet Terms & Conditions.

5. Sharing Your Information

92bet does not sell, rent, or trade your personal information to any third party for their own marketing or commercial purposes. We share your data only in the limited circumstances described below.

• Payment processors: we share the minimum necessary payment and identity data with bKash, Nagad, Rocket, Upay, Visa, Mastercard, and other payment partners to process your transactions securely.
• KYC and identity verification partners: where required, we share identity documents and personal details with regulated third-party KYC providers to complete mandatory verification checks.
• Game providers: when you play a game on 92bet, data such as your player ID and session token is shared with the game studio (e.g. Pragmatic Play, Evolution Gaming, Spribe) solely to enable gameplay and return results.
• Legal and regulatory authorities: we disclose personal data to law enforcement agencies, financial intelligence units, or other regulatory bodies when required to do so by law or a valid legal order.

All third parties with whom 92bet shares personal data are required to handle that data securely, use it only for the agreed purpose, and comply with applicable data protection standards. We do not permit our data-sharing partners to use your information for their own unrelated purposes.

6. Cookies & Tracking Technologies

92bet uses cookies and similar tracking technologies to maintain your session, remember your preferences, and gather analytical data about how players use the platform. The main categories of cookies we use are described below.

• Essential cookies: these are required for the platform to function correctly. They maintain your login session, remember your language preference, and enable secure payment processing. These cookies cannot be disabled without breaking core platform functionality.
• Analytics cookies: these help us understand how players navigate the platform, which pages are most visited, and where technical errors occur. The information gathered is aggregated and does not identify individual users.
• Preference cookies: these store your personalisation choices — such as your preferred language — so they are applied automatically each time you visit 92bet.

Most modern mobile browsers allow you to control or disable cookies through your device settings. Please note that disabling essential cookies may prevent the 92bet platform from working correctly and may affect your ability to log in, deposit, or play games.

7. Data Security

92bet takes the security of your personal data seriously. We implement a range of technical and organisational measures to protect your information against unauthorised access, accidental loss, alteration, or disclosure. These measures include SSL/TLS encryption for all data transmitted between your device and our servers, strict access controls limiting internal access to personal data, regular security reviews and vulnerability assessments of our platform infrastructure, and secure storage protocols for KYC documents and payment records.

While 92bet uses industry-standard security practices, no online platform can guarantee absolute security. You are responsible for keeping your own account credentials safe. If you believe your account has been accessed without your authorisation, contact 92bet support immediately using the email address shown in the footer of this page.

8. Data Retention

92bet retains your personal data for as long as your account remains active and for a period thereafter as required by applicable law and our internal compliance obligations. In practice, this means account and transaction records are typically retained for a minimum of five years following account closure to meet anti-money laundering record-keeping requirements. KYC documents are retained for the same period.

Where personal data is no longer required for the purpose it was collected and no legal retention obligation applies, 92bet will securely delete or anonymise that data. Marketing preferences and communication opt-out records are maintained indefinitely to ensure we honour your choices.

9. Your Rights Over Your Personal Data

As a 92bet user, you have the following rights in relation to the personal data we hold about you. To exercise any of these rights, please contact the 92bet support team using the email address displayed in the footer of this page.

92bet will respond to all rights requests within a reasonable timeframe. Please note that some requests may be subject to identity verification before we can action them, and that certain retention obligations may limit our ability to delete all data on request.

10. Children's Privacy — 21+ Platform

92bet is strictly an adult platform for users aged 21 and above. We do not knowingly collect personal information from any person under the age of 21. If we become aware that we have collected data from an under-21 user, we will immediately close the associated account, delete the personal data collected, and return any deposited funds to the originating payment method where technically possible. If you are a parent or guardian and believe your child has registered on 92bet, please contact our support team immediately using the email in the footer.

11. Third-Party Links

The 92bet platform may contain references to third-party game studios, payment services, or partner brands. These third parties operate their own platforms under their own privacy policies, which 92bet does not control. We recommend reviewing the privacy policy of any third-party service before providing them with your personal information. 92bet is not responsible for the data practices of any third party.

12. Changes to This Privacy Policy

92bet reserves the right to update or amend this Privacy Policy at any time. When we make material changes, we will update the last-updated date at the top of this page. Where practicable, registered users will be notified of significant changes by in-platform message. Your continued use of 92bet after a change to this Privacy Policy constitutes your acceptance of the revised policy. We encourage you to review this page periodically so you remain informed of how we handle your personal data.

13. Contact Us About Privacy

If you have any questions about this Privacy Policy, wish to exercise any of your data rights, or want to raise a privacy concern, please contact the 92bet support team using the email address shown in plain text in the footer of this page. The support team operates 24/7 and aims to respond to all privacy-related queries within five business days, measured in Bangladesh Standard Time (BST, UTC+6). Please include your registered mobile number and a clear description of your request so we can assist you as efficiently as possible.