Responsible Gaming at 92bet — Play in Control

1. Our Commitment to Responsible Gaming

At 92bet, we believe that gambling should always be an entertaining pastime — never a source of financial stress or personal hardship. We are committed to providing every player in Bangladesh with the tools, information, and support they need to make informed decisions about their gambling activity. Responsible gaming is not an afterthought at 92bet; it is built into the core of how we operate.

All responsible gaming tools offered by 92bet are completely free to use and can be activated at any time through your account settings or by contacting the 92bet support team directly. There is no stigma attached to using these tools — in fact, we actively encourage every player to set limits that reflect their personal budget and entertainment goals before they start playing.

2. Age Restriction — 21+ Platform Only

92bet conducts age verification checks on all new accounts as part of the registration and KYC process. If a player is found to be under 21 years of age at any point, their account will be permanently closed, all funds will be returned to the original depositing payment method where technically possible, and the matter may be reported to relevant authorities in accordance with applicable law.

If you are a parent or guardian and believe that a minor in your household may have accessed the 92bet platform, please contact our support team immediately. We take underage gambling extremely seriously and will act swiftly to investigate and resolve any such situation.

3. Responsible Gaming Tools at 92bet

92bet provides a comprehensive set of responsible gaming tools that every registered player can access at no cost. These tools are designed to give you control over the time and money you spend on the platform, and to provide a safety net when you need one.

4. Recognising the Signs of Problem Gambling

Problem gambling can affect anyone regardless of income, background, or experience level. It does not always look the same — for some people it builds gradually, while for others a stressful period can trigger a sudden change in gambling behaviour. The following signs may indicate that gambling has moved from entertainment to a problem that needs attention.

• Spending more time or money gambling than you originally intended.
• Gambling to recover money lost in previous sessions rather than for entertainment.
• Feeling anxious, irritable, or restless when not gambling or when trying to cut back.
• Borrowing money, selling belongings, or neglecting essential bills to fund gambling.
• Lying to family members or friends about the amount of time or money spent gambling.
• Neglecting work, study, family responsibilities, or personal health because of gambling.
• Using gambling as a way to cope with stress, depression, loneliness, or other emotional difficulties.

Recognising a problem early is the most important first step. 92bet's responsible gaming tools are available immediately, and our support team is on hand 24/7 to discuss any concerns you have about your gambling in complete confidence.

5. How to Request Self-Exclusion

Self-exclusion is the most comprehensive protective measure available on 92bet. If you feel that taking a complete break from gambling on our platform is the right step for you, follow these steps to request self-exclusion.

1. Email the 92bet support team at the address shown in the footer of this page. State clearly that you are requesting self-exclusion and specify the period you want — 30 days, 90 days, 6 months, 1 year, or permanent.
2. Include your registered mobile number in the request so our team can verify your account identity quickly and process the exclusion without delay.
3. 92bet will acknowledge your request and apply the self-exclusion within 24 hours. You will receive a confirmation once the exclusion is active. During the exclusion, your account will be locked and no deposits, bets, or logins will be possible.
4. When a self-exclusion period ends (for non-permanent exclusions), your account will not automatically reopen. You must contact 92bet support and request reactivation, which includes a mandatory responsible gaming review before access is restored.

Permanent self-exclusion cannot be reversed under any circumstances. If you are unsure whether you need a full self-exclusion or a shorter time-out, our support team can help you choose the right option for your situation.

6. Tips for Playing Safely on 92bet

Whether you are a new player or a long-time 92bet member, keeping a few simple principles in mind will make your gaming experience more enjoyable and help you stay in control.

7. Need Help? Contact 92bet Support

If you are concerned about your gambling, or if a friend or family member has expressed worry about your gaming activity, please do not hesitate to reach out to the 92bet support team. All responsible gaming discussions are handled with complete discretion and no judgment. Our team is trained to listen and help you find the right tools or options for your situation.